Due to the highly perishable nature of our premium Midwest beef and federal food safety regulations, we strictly cannot accept physical returns of products once they have left our facility. We are committed to accurate pricing, delivery confirmation, and ensuring your order is heavily packed with dry ice to arrive safely.
We stand behind the quality of our product. If you experience shipping delays, delivery issues, pricing discrepancies, or if your product arrives compromised (warm to the touch), you must contact us at coach@gridironbeef.com within 24 hours of documented delivery. Please include photos of the box and product. We will immediately review your claim and promptly issue a full refund, partial refund, or store credit/replacement where applicable.
For any subscription or recurring box orders, you have full control over your locker. You will receive an email notice prior to each recurring transaction. You may cancel, pause, or modify your recurring subscription at any time prior to the billing date without penalty by logging into your customer account or contacting support.
Deposits placed to reserve Quarter, Half, or Whole Cattle shares are non-refundable once the harvest date is locked in, as we are allocating specific livestock on your behalf. The remaining balance for bulk shares is billed based on the final hanging/yield weight prior to shipping.
Questions about a recent play? Call us at 1-888-673-2439